3. Commission reconciliation - too many possibilities

If you have a Not_Matched_Policy exception in your statement - follow the steps below to rectify.

Adviser Cloud puts all your statements together in a straightforward and easily accessible list that allows further management and processing of those statements.

You will be aware of a Non Matching Reconciliation as the item will be shaded in red and the matched column will display 0 out of 3 matched for example.




What to do if the statement displays Process_Too_Many_Possibilities?

1). Check that the policy you are trying to allocate to is not duplicated in the person record, this is the most common cause of the too many possibilities exception.

2). Check that there are not two or more products with the same policy number as the system matches the product based on the policy number.

2). Check that the policy you are trying to allocate to does not have multiple expected fees with the same amount and payment type.


Four Steps to Rectify Policy Number if you have a Non-Matching Reconciliation:

Step 1 - Within the People tab



 Search for the person’s name using the search box at the top or by performing an advanced search


 Once you have found the correct person click the view button next to that person.


Step 2 - Under the Product Summary section below the persons details check that the product is not duplicated or that the policy number has not been duplicated. If you find that there is a duplicate then follow the steps below to change the policy number.

click the blue 'open' button to open the view policy page


Step 3 - On the Product Details page click the ‘Edit’ button within the blue bar found on the far right top of the screen.



Step 4 - Update the policy number in relevant box as shown below.

 Click green Save button on bottom right of the screen


Once the Policy Number has been corrected the next step is to reprocess the statement – see how to do that in the article on Reprocessing a statement here: Reprocessing a Statement

Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk